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Popular Salesforce CRT-261 List
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[2020.7] Popular Salesforce CRT-261 exam practice questions(1-5)
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within
Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers
A. Knowledge Base
B. Customer Community
C. Automatic Call Distribution
D. Service Cloud Console
Correct Answer: AB
A customer utilizes a high-volume Service Cloud portal for its Web customer support and is interested in deploying a
chat solution. What should be the first step in configuration and customization?