July 2020

[2020.7] latest collection of Salesforce certification exam exercise questions and answers

The most popular Salesforce exam certification exercise questions and tips.
(Salesforce CRT-261 exam, Salesforce CRT-450 exam, Salesforce DEX-450 exam, Salesforce PDT-101 exam) Exam-Box shares the latest exam exercise questions and answers for free. The latest popular Salesforce exam certification pass method: https://www.lead4pass.com/salesforce.html High pass rate! Cost-effective!

Table of Contents:

Popular Salesforce CRT-261 List

Latest Salesforce CRT-261 Exam Video

[2020.7] Popular Salesforce CRT-261 exam practice questions(1-5)

QUESTION 1

The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within
Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers
A. Knowledge Base
B. Customer Community
C. Automatic Call Distribution
D. Service Cloud Console

Correct Answer: AB

QUESTION 2

A customer utilizes a high-volume Service Cloud portal for its Web customer support and is interested in deploying a
chat solution. What should be the first step in configuration and customization?

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